• We use the most competitive and reliable shipping companies in the region to ensure your purchases arrive as quickly and safely as possible.

• Products are packed and handed over to the shipping company after the order is confirmed and payment is completed.

• Shipping fees are displayed on the checkout page before payment and order completion.

• Shipping costs may vary depending on the product’s weight.

Shipping Within Riyadh

• The shipping company will contact the customer at the mobile number provided in the order.

• The total delivery time is between 1–3 business days from the order completion date.

• If the shipping company does not contact the customer within the delivery period, the customer must contact store support at 0598483135 — this is the customer’s responsibility.

• In the event of a delivery error, such as receiving the wrong product, a broken item, or a damaged product, the customer must refuse to receive the order and contact customer support at 0598483135 to arrange either a full refund or a replacement product.

Shipping Outside Riyadh

• The shipping company will contact the customer at the registered mobile number.

• The total order processing time is 1–3 business days after order confirmation.

• Delivery from the shipping company’s branch outside Riyadh takes 3–10 business days.

• If the shipping company fails to contact the customer within the delivery period, the customer must contact store support at 0598483135 — this is the customer’s responsibility.

• If there is no branch for the shipping company in the customer’s city, the order will be sent to the nearest available branch.
  The store works with the following shipping companies:

  • Rukn Al Manar Transport

  • Al Sakhirat Transport

  • Al Tayar Al Sarea Transport

  • Al Shamlani Transport
    For support, please contact 0598483135.

Delivery and Receipt:
If there is an error in delivery such as receiving a wrong product, the customer must refuse the delivery and contact support at 0598483135 to arrange either a full refund or a replacement shipment.

Return and Exchange Policy

• Products cannot be exchanged or returned after shipment unless there is a difference in design or size.

• In such cases, the customer must contact customer service immediately at 0598483135.

• For orders within Riyadh, the exchange or return will be handled directly with the delivery representative at the time of delivery.

• For orders outside Riyadh, the exchange or return must be handled through the shipping company’s office at the time of order receipt.

  Factory Pickup Policy:

  When placing an order and selecting the Factory Pickup option, you may collect your order directly from our location.
  Our location: Riyadh – Al Kharj Road (search on Google Maps for Tafaseel & More for Stone and Marble).
  We are open all days of the week except Friday, from 7:00 AM to 6:00 PM.
  Support number: 0598483135