{"id":14508,"date":"2025-10-26T22:17:23","date_gmt":"2025-10-26T22:17:23","guid":{"rendered":"https:\/\/qis.sa\/?page_id=14508"},"modified":"2025-10-26T23:31:46","modified_gmt":"2025-10-26T23:31:46","slug":"shipping-and-return-policy","status":"publish","type":"page","link":"https:\/\/qis.sa\/en\/shipping-and-return-policy\/","title":{"rendered":"Shipping and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14508\" class=\"elementor elementor-14508\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f2b5fe elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-section-line-left-no pxl-section-line-right-no pxl-section-static-pos-no pxl-section-overflow-hidden-no tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no\" data-id=\"0f2b5fe\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e3bdfd pxl-column-element-default pxl-column-overflow-hidden-no\" data-id=\"3e3bdfd\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-cb9146c pxl-wg-bd-anm-no elementor-widget elementor-widget-heading\" data-id=\"cb9146c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping, Return, and Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef5f91 pxl-wg-bd-anm-no elementor-widget elementor-widget-text-editor\" data-id=\"1ef5f91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"268\">Our goal at <strong data-start=\"57\" data-end=\"82\">Tafaseel &amp; More Store<\/strong> is to ensure our customers\u2019 satisfaction and provide professional service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-428d434 pxl-wg-bd-anm-no elementor-widget elementor-widget-heading\" data-id=\"428d434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba4992f pxl-wg-bd-anm-no elementor-widget elementor-widget-text-editor\" data-id=\"ba4992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-68fe9443-e6ac-8331-8e21-f4234934429d-2\" data-testid=\"conversation-turn-10\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"8b7638d7-4ddf-4274-bd0f-f00b1d5b6b3a\" data-message-model-slug=\"gpt-5\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><ul data-start=\"179\" data-end=\"595\"><li data-start=\"179\" data-end=\"323\"><p data-start=\"181\" data-end=\"323\">We use the most competitive and reliable shipping companies in the region to ensure your purchases arrive as quickly and safely as possible.<\/p><\/li><li data-start=\"324\" data-end=\"442\"><p data-start=\"326\" data-end=\"442\">Products are packed and handed over to the shipping company after the order is confirmed and payment is completed.<\/p><\/li><li data-start=\"443\" data-end=\"532\"><p data-start=\"445\" data-end=\"532\">Shipping fees are displayed on the checkout page before payment and order completion.<\/p><\/li><li data-start=\"533\" data-end=\"595\"><p data-start=\"535\" data-end=\"595\">Shipping costs may vary depending on the product\u2019s weight.<\/p><\/li><\/ul><hr data-start=\"597\" data-end=\"600\" \/><h3 data-start=\"602\" data-end=\"632\"><strong data-start=\"606\" data-end=\"632\">Shipping Within Riyadh<\/strong><\/h3><ul data-start=\"634\" data-end=\"1285\"><li data-start=\"634\" data-end=\"728\"><p data-start=\"636\" data-end=\"728\">The shipping company will contact the customer at the mobile number provided in the order.<\/p><\/li><li data-start=\"729\" data-end=\"821\"><p data-start=\"731\" data-end=\"821\">The total delivery time is between <strong data-start=\"766\" data-end=\"787\">1\u20133 business days<\/strong> from the order completion date.<\/p><\/li><li data-start=\"822\" data-end=\"1006\"><p data-start=\"824\" data-end=\"1006\">If the shipping company does not contact the customer within the delivery period, the customer must contact store support at <a href=\"tel:0598483135\"><strong data-start=\"949\" data-end=\"963\">0598483135<\/strong><\/a> \u2014 this is the customer\u2019s responsibility.<\/p><\/li><li data-start=\"1007\" data-end=\"1285\"><p data-start=\"1009\" data-end=\"1285\">In the event of a <strong data-start=\"1027\" data-end=\"1045\">delivery error<\/strong>, such as receiving the wrong product, a broken item, or a damaged product, the customer must <strong data-start=\"1139\" data-end=\"1160\">refuse to receive<\/strong> the order and contact customer support at <a href=\"tel:0598483135\"><strong data-start=\"1203\" data-end=\"1217\">0598483135<\/strong><\/a> to arrange either a <strong data-start=\"1238\" data-end=\"1253\">full refund<\/strong> or a <strong data-start=\"1259\" data-end=\"1282\">replacement product<\/strong>.<\/p><\/li><\/ul><hr data-start=\"1287\" data-end=\"1290\" \/><h3 data-start=\"1292\" data-end=\"1323\"><strong data-start=\"1296\" data-end=\"1323\">Shipping Outside Riyadh<\/strong><\/h3><ul data-start=\"1325\" data-end=\"2139\"><li data-start=\"1325\" data-end=\"1408\"><p data-start=\"1327\" data-end=\"1408\">The shipping company will contact the customer at the registered mobile number.<\/p><\/li><li data-start=\"1409\" data-end=\"1495\"><p data-start=\"1411\" data-end=\"1495\">The total order processing time is <strong data-start=\"1446\" data-end=\"1467\">1\u20133 business days<\/strong> after order confirmation.<\/p><\/li><li data-start=\"1496\" data-end=\"1588\"><p data-start=\"1498\" data-end=\"1588\">Delivery from the shipping company\u2019s branch outside Riyadh takes <strong data-start=\"1563\" data-end=\"1585\">3\u201310 business days<\/strong>.<\/p><\/li><li data-start=\"1589\" data-end=\"1773\"><p data-start=\"1591\" data-end=\"1773\">If the shipping company fails to contact the customer within the delivery period, the customer must contact store support at <a href=\"tel:0598483135\"><strong data-start=\"1716\" data-end=\"1730\">0598483135<\/strong><\/a> \u2014 this is the customer\u2019s responsibility.<\/p><\/li><li data-start=\"1774\" data-end=\"2139\"><p data-start=\"1776\" data-end=\"1971\">If there is <strong data-start=\"1788\" data-end=\"1801\">no branch<\/strong> for the shipping company in the customer\u2019s city, the order will be sent to the <strong data-start=\"1881\" data-end=\"1909\">nearest available branch<\/strong>.<br data-start=\"1910\" data-end=\"1913\" \/>The store works with the following shipping companies:<\/p><ul data-start=\"1974\" data-end=\"2139\"><li data-start=\"1974\" data-end=\"2001\"><p data-start=\"1976\" data-end=\"2001\">Rukn Al Manar Transport<\/p><\/li><li data-start=\"2004\" data-end=\"2029\"><p data-start=\"2006\" data-end=\"2029\">Al Sakhirat Transport<\/p><\/li><li data-start=\"2032\" data-end=\"2063\"><p data-start=\"2034\" data-end=\"2063\">Al Tayar Al Sarea Transport<\/p><\/li><li data-start=\"2066\" data-end=\"2139\"><p data-start=\"2068\" data-end=\"2139\">Al Shamlani Transport<br data-start=\"2089\" data-end=\"2092\" \/>For support, please contact <a href=\"http:\/\/0598483135\" data-wplink-url-error=\"true\"><strong data-start=\"2122\" data-end=\"2136\">0598483135<\/strong><\/a>.<\/p><\/li><\/ul><\/li><\/ul><p data-start=\"2141\" data-end=\"2385\"><strong data-start=\"2141\" data-end=\"2166\">Delivery and Receipt:<\/strong><br data-start=\"2166\" data-end=\"2169\" \/>If there is an error in delivery such as receiving a wrong product, the customer must <strong data-start=\"2255\" data-end=\"2278\">refuse the delivery<\/strong> and contact support at <a href=\"tel:0598483135\"><strong data-start=\"2302\" data-end=\"2316\">0598483135<\/strong><\/a> to arrange either a <strong data-start=\"2337\" data-end=\"2352\">full refund<\/strong> or <strong data-start=\"2356\" data-end=\"2382\">a replacement shipment<\/strong>.<\/p><hr data-start=\"2387\" data-end=\"2390\" \/><h3 data-start=\"2392\" data-end=\"2426\"><strong data-start=\"2396\" data-end=\"2426\">Return and Exchange Policy<\/strong><\/h3><ul data-start=\"2428\" data-end=\"2918\"><li data-start=\"2428\" data-end=\"2543\"><p data-start=\"2430\" data-end=\"2543\">Products <strong data-start=\"2439\" data-end=\"2474\">cannot be exchanged or returned<\/strong> after shipment <strong data-start=\"2490\" data-end=\"2500\">unless<\/strong> there is a difference in design or size.<\/p><\/li><li data-start=\"2544\" data-end=\"2636\"><p data-start=\"2546\" data-end=\"2636\">In such cases, the customer must contact customer service immediately at <a href=\"tel:0598483135\"><strong data-start=\"2619\" data-end=\"2633\">0598483135<\/strong><\/a>.<\/p><\/li><li data-start=\"2637\" data-end=\"2776\"><p data-start=\"2639\" data-end=\"2776\"><strong data-start=\"2639\" data-end=\"2667\">For orders within Riyadh<\/strong>, the exchange or return will be handled directly with the delivery representative at the time of delivery.<\/p><\/li><li data-start=\"2777\" data-end=\"2918\"><p data-start=\"2779\" data-end=\"2918\"><strong data-start=\"2779\" data-end=\"2808\">For orders outside Riyadh<\/strong>, the exchange or return must be handled through the shipping company\u2019s office at the time of order receipt.<\/p><p data-start=\"0\" data-end=\"28\"><strong data-start=\"0\" data-end=\"26\">Factory Pickup Policy:<\/strong><\/p><p data-start=\"30\" data-end=\"376\" data-is-last-node=\"\" data-is-only-node=\"\">When placing an order and selecting the <em data-start=\"70\" data-end=\"86\">Factory Pickup<\/em> option, you may collect your order directly from our location.<br data-start=\"149\" data-end=\"152\" \/>Our location: <strong data-start=\"166\" data-end=\"192\">Riyadh \u2013 Al Kharj Road<\/strong> (search on Google Maps for <em data-start=\"220\" data-end=\"258\">Tafaseel &amp; More for Stone and Marble<\/em>).<br data-start=\"260\" data-end=\"263\" \/>We are open <strong data-start=\"275\" data-end=\"313\">all days of the week except Friday<\/strong>, from <strong data-start=\"320\" data-end=\"342\">7:00 AM to 6:00 PM<\/strong>.<br data-start=\"343\" data-end=\"346\" \/><strong data-start=\"346\" data-end=\"365\">Support number:<\/strong> <a href=\"tel:0598483135\">0598483135<\/a><\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, Return, and Exchange Policy Our goal at Tafaseel &amp; More Store is to ensure our customers\u2019 satisfaction and provide professional service. Shipping We use the most competitive and reliable shipping companies in the region to ensure your purchases arrive as quickly and safely as possible. Products are packed and handed over to the shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-14508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/pages\/14508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/comments?post=14508"}],"version-history":[{"count":7,"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/pages\/14508\/revisions"}],"predecessor-version":[{"id":14517,"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/pages\/14508\/revisions\/14517"}],"wp:attachment":[{"href":"https:\/\/qis.sa\/en\/wp-json\/wp\/v2\/media?parent=14508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}